Refund Policy

The Items we sell are digital goods (CS2 skins) that are delivered immediately to your Steam account via a Steam Trade Offer. This Refund Policy explains when a refund is and is not available.

1. Digital Content and the Right of Withdrawal

Under EU consumer law, the 14-day right of withdrawal does not apply to the supply of digital content once delivery has begun, where you have given your prior express consent and acknowledged that you thereby lose the right of withdrawal. By placing an Order and requesting immediate delivery, you expressly consent to immediate performance and acknowledge that you lose the statutory right of withdrawal once the Item has been delivered to your Steam account.

2. When You Are Entitled to a Refund

We will provide a full refund (or, at your choice, re-delivery where possible) in the following cases:

• Non-delivery — your payment was taken but the Item was not delivered to your Steam account;
• Technical failure on our side — a fault in our systems prevented correct delivery;
• Wrong Item — the Item delivered materially differs from the one you ordered;
• Duplicate or erroneous charge — you were charged more than once or in error for the same Order;
• Cancelled Order — we cancelled your Order (for example due to mispricing or unavailability) after payment.

3. When Refunds Are Not Available

Because Items are delivered instantly and irreversibly to your Steam account, refunds are not available in the following cases:

• the Item was successfully delivered to your Steam account as described;
• change of mind after delivery;
• changes in the Item’s market value after purchase;
• delivery could not be completed due to incorrect information you provided, a private inventory, a Steam trade ban or trade hold, or other restrictions on your Steam account;
• violation of our Terms of Service.

4. How to Request a Refund

To request a refund, contact us at privacy@regalskins.com within 14 days of your Order, including your order number, the email used for the purchase, and a description of the issue. We may ask for additional information (such as your Steam ID) to verify the Order.

5. Processing of Refunds

Once approved, refunds are issued to the original payment method. We aim to process approved refunds within 5–10 business days; the time for the funds to appear depends on your bank or payment provider. We do not charge a fee for legitimate refunds.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work to resolve it quickly. Initiating a chargeback for an Item that was successfully delivered may be treated as a breach of our Terms and may result in suspension of your access to the Website.

7. Your Statutory Rights

This policy does not affect any mandatory consumer rights you have under Estonian or EU law that cannot be excluded or limited.

8. Contact

For any refund question, contact privacy@regalskins.com or write to Falken Systems OÜ at the registered address above.